Method and system for providing dynamic appointment scheduling and tracking

US8849689B1 · kind B1 · utility

Assignee

• Intuit Inc. · US

Inventors

• Sridhar Jagannathan · Los Altos, US
• Stoyan Kenderov · San Francisco, US
• Eran Arbel · Netanya, IL

Key dates

• Filing date: Jan 23, 2012
• Grant date: Sep 30, 2014
• Expiry date: Jul 21, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/063116
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

An appointment tracking and dynamic modification system is provided that is associated with an appointment scheduling application. A registered attending client/customer is assigned an appointment with a service provider and appointment data associated with the assigned appointment, including data indicating the location of the appointment and the time of the appointment, is obtained. The physical location and/or status of the registered attending client/customer, and/or service provider, is then monitored to calculate an estimated arrival time, and/or availability, of the registered attending client/customer, and/or service provider, at the appointment time and location. If a determination is made that the registered attending client/customer, and/or service provider, is likely to be delayed, or unavailable, at the scheduled time of the appointment, one or more actions are automatically taken to notify the registered attending client/customer, and/or service provider, and/or to reschedule, or otherwise modify, the scheduled appointment in accordance with appointment modification rules.