Methods for managing telecommunication service and devices thereof
US8861691B1 · kind B1 · utility
34Cited by
2References
21Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 21, 2013 |
| Grant date | Oct 14, 2014 |
| Priority date | — |
| Expiry date | Aug 21, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/2218
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method, non-transitory computer readable medium, and a service management computing device comprises obtaining one or more call detail records associated with one or more customers from one or more data sources. Each of the obtained call detail records is scanned to determine presence of a call drop in each of the obtained call detail records. Next, a customer experience index and an impact value is determined for the one or more call detail records for which the call drop is determined to be present. Based on the determined experience index, one or more actions are performed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.