Methods and arrangements for prioritizing service restoration activities in the event of a catastrophic failure
US8862554B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 23, 2010 |
| Grant date | Oct 14, 2014 |
| Priority date | — |
| Expiry date | Sep 2, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/02
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Methods and arrangements for prioritizing customer service restoration, in the event of service failure or compromise such that any adverse effect of the service disruption on the customer is minimized, the perceived drop in quality of service, if any, is minimized and timely and efficient resource reallocation for service restoration is achieved. Input data relating to customer service protocols is assimilated. A service restoration order is implemented responsive to a service disruption and based on the assimilated input data. This implementing includes determining bufferable and non-bufferable services, postponing restoration of the bufferable services, and determining an order of priority of the non-bufferable services.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.