Methods and apparatus for providing software bug-fix notifications for networked computing systems
US8875120B2 · kind B2 · utility
12Cited by
89References
11Claims
0Family size
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Key dates
| Filing date | Jul 31, 2012 |
| Grant date | Oct 28, 2014 |
| Priority date | — |
| Expiry date | Dec 5, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F8/65
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A customer initiates a customer support request indicating that a bug exists in an particular application. An internal bug-fix tracking system includes a case status server that receives a notification event indicating that the bug has been fixed in an updated software release. The associated customer support request is then updated to reflect the bug fix, triggering a notification e-mail that is automatically and directly sent to the customer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.