Customer premises equipment diagnostic, recovery, and reporting systems and methods
US8880945B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 7, 2011 |
| Grant date | Nov 4, 2014 |
| Priority date | — |
| Expiry date | Dec 13, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2294
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Exemplary customer premises equipment (“CPE”) diagnostic, recovery, and reporting systems and methods are disclosed herein. An exemplary method includes a technical support server subsystem aggregating, over time, technical support data representing technical issues of CPE devices and operations performed to resolve the technical issues, identifying a subset of the technical support data, and providing the identified subset of the technical support data to a CPE device for local storage by the CPE device, locally stored technical support data configured to be used by the CPE device to self-recover from a future technical issue associated with the CPE device. In certain embodiments, the CPE device may be configured to function as a media server device and/or as an intermediary technical support device at a customer premises. Corresponding methods and systems are also disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.