Contextual exception management in multi-tenant systems
US8881113B2 · kind B2 · utility
3Cited by
74References
15Claims
0Family size
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Key dates
| Filing date | Feb 14, 2012 |
| Grant date | Nov 4, 2014 |
| Priority date | — |
| Expiry date | Jun 9, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/0781
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Methods and systems are provided for assigning exceptions in a multi-tenant system providing instances of a virtual application over a network to multiple tenants. One exemplary method of assigning an exception record corresponding to an anomalous condition identified by an instance of the virtual application involves obtaining context information associated with the anomalous condition from the instance of the virtual application and automatically assigning the exception record to a development entity based at least in part on the context information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.