Bi-directional communication between change management tool and implementation tools
US8887133B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 27, 2007 |
| Grant date | Nov 11, 2014 |
| Priority date | — |
| Expiry date | Feb 4, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F8/70
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An automated change management method and system has a change tool that associates a first identifier with each request to change the configuration of an Information Technology infrastructure. Tasks are configured to implement the change, and the change tool associates a second identifier with each of the tasks. The change tool sends task instructions to implementation tools to perform the tasks where each of the task instructions includes the first and second identifiers. The change tool receives responses to the task instructions where each response includes the first and second identifiers and an implementation result. The change tool maps/associates each of the implementation results to the associated change request and task based on the first and second identifiers. The associated results can be made available to a user for review, interpretation, etc. and can be used to drive subsequent processing by other task in the change process.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.