Automated trouble ticket generation
US8892965B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jun 28, 2012 |
| Grant date | Nov 18, 2014 |
| Priority date | — |
| Expiry date | Feb 21, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/2048
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Control over servers and partitions within a computer network may be automated to improve response to disaster events within the computer network. For example, a monitoring server may be configured to automatically monitor servers through remote communications sessions. A disaster event may be detected based on information received from the partitions and servers within the network. When a disaster event or events leading to a disaster event are detected, a trouble ticket may be generated. The trouble ticket may also generate an alert displayed to an administrator through a customized hierarchical graphical display. When the administrator is not logged in, messages may be generated to alert the administrator to the problem. The administrator may then log in remotely and respond to the alert.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.