Automatic clustering and visualization of data trends
US8897424B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jul 11, 2012 |
| Grant date | Nov 25, 2014 |
| Priority date | — |
| Expiry date | Jul 11, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/38
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A method of monitoring activity in a contact center may include receiving a plurality of customer interactions; storing a plurality of textual records; grouping the plurality of textual records into a plurality of groups, wherein each of the plurality of groups is associated with an attribute of the associated customer interaction; and causing to be displayed a graphical representation of the plurality of customer interactions comprising a plurality of geometric shapes, where each of the geometric shapes is associated with a corresponding one of the groups; and each of the geometric shapes comprises an area on the display device that is proportional to a size of the corresponding one of the groups relative to sizes of the remaining groups.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.