Call steering data tagging interface with automatic semantic clustering
US8903712B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 27, 2011 |
| Grant date | Dec 2, 2014 |
| Priority date | — |
| Expiry date | Jan 18, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M11/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A system and method for providing an easy-to-use interface for verifying semantic tags in a steering application in order to generate a natural language grammar. The method includes obtaining user responses to open-ended steering questions, automatically grouping the user responses into groups based on their semantic meaning, and automatically assigning preliminary semantic tags to each of the groups. The user interface enables the user to validate the content of the groups to ensure that all responses within a group have the same semantic meaning and to add or edit semantic tags associated with the groups. The system and method may be applied to interactive voice response (IVR) systems, as well as customer service systems that can communicate with a user via a text or written interface.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.