Automated voice connection to a best-determined target
US8917861B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 5, 2012 |
| Grant date | Dec 23, 2014 |
| Priority date | — |
| Expiry date | Nov 6, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42348
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An apparatus and method for initiating a voice communication to a best-determined target includes associating a plurality of workers in a worker list with a skills profile for each worker. Upon receiving an assistance request for a task, the worker list can be searched automatically for target contacts having the skill profile best-matching the assistance request. Further search criteria can be compared between the task and the matched target contacts to facilitate the proper selection of the best-matched target contacts. Upon a match, a voice communication is automatically initiating between the requestor to the best-determined target contact.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.