Call center with resilient context
US8923505B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Dec 18, 2006 |
| Grant date | Dec 30, 2014 |
| Priority date | — |
| Expiry date | Apr 5, 2031 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/42068
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An automated call center that stores state information for callers. When a caller contacts the call center, an identification is determined for that caller. The caller's number may be used as the identification. A database if checked to determine whether a data record exists for that caller. If so, data record is pulled and a caller asset receives the call along with information in the data record. If this is the caller's first call, or first call after a predetermined time period, the a new data record may be created in the database. The caller may be prompted with a series of menu choices that enable the caller to select a caller asset. The call center may record all entries and inputs by the caller and caller asset in the data record.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.