Method and system for obtaining feedback for a product

US8924303B2 · kind B2 · utility

Assignee

• Google LLC · US

Inventors

• Amy Chang · San Jose, US
• Jan Matthias Ruhl · Mountain View, US
• Todd Jackson · San Francisco, US
• Arturo Crespo · Sunnyvale, US
• Twum Djin · Mountain View, US
• Emily Margaret Anderson · Belmont, US

Key dates

• Filing date: Dec 21, 2010
• Grant date: Dec 30, 2014
• Expiry date: Jun 10, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0282
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

The embodiments disclosed herein include new, more efficient ways to request, create, send, and receive product reviews from the Internet. One aspect of the invention is an email message for a customer. The email message includes a request to review a product obtained by the customer in a transaction; a rating input area and/or a text input area; an authentication token that includes a transaction identifier corresponding to the transaction; and an HTTP form submission command to send a response to the request from the customer to a remote computer. The response includes a rating entered in the rating input area and/or text entered in the text input area, and the authentication token.