Patent · US Active

Method and system for assigning tasks to workers

US8938064B2 · kind B2 · utility

0Cited by

2References

13Claims

0Family size

Assignee

AT&T Intellectual Property I, L.P. · US

Inventors

Reuben Klein · East Brunswick Township, US
Daniel Sujansky · Manville, US

Key dates

Filing date	Nov 19, 2012
Grant date	Jan 20, 2015
Priority date	—
Expiry date	Nov 19, 2032

Classification

Technology area (CPC H)Electricity
CPC primaryH04M7/006
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method and system for assigning tasks can receive requested tasks, keep a requested-task queue, keep one or more worker statuses associated with respective workers, and assign the requested tasks from the requested-task queue to selected ones of the workers. In one embodiment, the requested tasks are telephone calls received by a network based contact center, and the workers are telephone agents associated with the network based contact center.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.