System and method to troubleshoot a set top box device
US8938749B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 31, 2010 |
| Grant date | Jan 20, 2015 |
| Priority date | — |
| Expiry date | May 6, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N21/6582
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A computer-implemented method includes receiving, at a monitoring center of a media distribution network, from a set top box device associated with a customer account, first error data indicating occurrence of a first error at the set top box device at a first time. The set top box device is at least partially functional after occurrence of the first error. The computer-implemented method includes receiving, at the monitoring center, second error data indicating occurrence of a second error at the set top box device at a second time. The set top box device is at least partially functional after occurrence of the second error. The computer-implemented method includes determining an elapsed time between the first time and the second time. The computer-implemented method includes automatically generating a trouble ticket indicating failure of the set top box device when the elapsed time satisfies a first threshold.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.