Customer support via social network
US8943145B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Feb 8, 2010 |
| Grant date | Jan 27, 2015 |
| Priority date | — |
| Expiry date | Sep 1, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/01
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A method to provide customer support including searching a social network server for a pre-determined customer support keyword in social network messages, to obtain information of a social network message sender where the pre-determined customer support keyword identifies a need of the sender for customer support, automatically sending a surrogate social network message to the sender including an offer to obtain customer support via a customer support link embedded in the surrogate social network message, and presenting customer support information to the sender in response to the sender activating the customer support link upon receiving the surrogate social network message and accepting the offer.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.