Online customer support system
US8949273B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 24, 2005 |
| Grant date | Feb 3, 2015 |
| Priority date | — |
| Expiry date | Mar 18, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/9535
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
An online customer support system (20) automates access for a user to a variety of types of information (24-31) maintained within a database (22). In a disclosed example, a dynamic user profile management module (50) automatically establishes a user profile including entitlements to sets of information within the database (22) each time a user accesses the system. A disclosed entitlement inference module (54) recognizes explicit entitlements based on accessibility indicators or infers entitlements based on various disclosed factors or relationships. A disclosed linking module (52) automatically determines a probability that a user can be granted another entitlement that was not granted by the entitlement inference module (54). An example process of registering a user includes requiring only a single piece of information from the user to automatically establish access for that user to an associated portion of the database (22) and any other portions of the database (22) that user should be able to access.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.