Automated banking machine with remote user assistance

US8955743B1 · kind B1 · utility

Assignee

• Diebold Self-Service Systems, Division of Diebold, Incorporated · US

Inventors

• James Block · North Lawrence, US
• H. Thomas Graef · Bolivar, US
• Paul D. Magee · North Canton, US
• Donald S. Nelson, Jr. · Akron, US
• James Meek · Canton, US
• Daniel S. McIntyre · Uniontown, US
• Mark DiPietro · Canton, US
• Natarajan Ramachandran · Uniontown, US

Key dates

• Filing date: Dec 14, 2012
• Grant date: Feb 17, 2015
• Expiry date: Dec 14, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G07F19/207
• WIPO field: Control
• WIPO sector: Instruments

Abstract

In an example embodiment, an automated banking machine that allows a customer to employ a mobile wireless device for performing banking transactions. The customer may request assistance from a teller or other bank personnel at a remote location. An audio, and optionally video, communication may be initiated between the remote location and the customer. The customer may use either the automated banking machine, mobile wireless device, or both for communicating with the remote location.