Patent · US Active

Automating wireless customer care

US8958771B2 · kind B2 · utility

8Cited by

2References

17Claims

0Family size

Assignee

AT&T Mobility II LLC · US

Inventors

Judson John Flynn · Decatur, US
Thomas W. Bonner · Smyrna, US
Ted Stine · Suwanee, US

Key dates

Filing date	Nov 6, 2012
Grant date	Feb 17, 2015
Priority date	—
Expiry date	Apr 19, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04W24/08
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

Providing automated customer care for a mobile phone is described herein. By way of example, a system can include component(s) that can automatically detect and transmit an error in interfacing a mobile phone with a communication network. The system also can include a customer care component(s) that can receive the error, initiate an error resolution process, and automatically provide a plurality of options with which to contact customer care and/or utilize customer care resources.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.