Managing incident reports

US8959063B2 · kind B2 · utility

Assignee

• SAP SE · DE

Inventors

• Tilmann Haeberle · Wiesloch, DE
• Herbert Stegmueller · Bruchsal, DE

Key dates

• Filing date: Sep 19, 2012
• Grant date: Feb 17, 2015
• Expiry date: Jan 4, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06F16/24556
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

The present disclosure describes methods, systems, and computer program products for managing incident reports can include receiving alert messages from multiple tenants and aggregating the alert messages into a reduced, correlated incident reports. For example, the method includes receiving, from a number of tenants, alert reports that represent at least one system alert incident associated with the tenants. The alert reports can be collected and analyzed for duplicate reports. The analysis for duplicate reports can include identifying a number of duplicate alert reports and correlating each identified duplicate alert reports into a correlated incident report. The correlated incident report can be aggregated into a summarized incident report for processing.