Provision of support services as a service

US8965801B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Deng-Qun YU · Yorktown Heights, US
• Michael R. Head · Tarrytown, US
• Andrzej Kochut · White Plains, US
• Jonathan Paul Munson · Putnam Valley, US
• Anca Sailer · Hawthorne, US
• Hidayatullah Habeebullah Shaikh · Potsdam, US

Key dates

• Filing date: Mar 31, 2010
• Grant date: Feb 24, 2015
• Expiry date: Dec 29, 2031

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04W12/06
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method of providing support services as a service is presented. For example, the method includes providing to a service provider one or more service modules operative to provide the support services to the service provider. The one or more service modules are provided by one or more suppliers of the support services and include instruction code operative to be performed on a processor device and one or more application programming interfaces operative for programmatic access to the one or more service module. The service modules may further include one or more user interfaces operative for interactive access to a respective service module. The one or more service modules may include, for example, one or more of a profile service module, an offering service module, a customer service module, a process service module, a user interface service module and a revenue service module.