System and method for servicing a device having a matrix barcode

US8967460B1 · kind B1 · utility

Assignee

• Calix, Inc. · US

Inventors

• Berkay Baykal · Westborough, US
• Shaun Noel Missett · Abdulrahman Khaleefah Street, US
• Harold A. Roberts · Eden Prairie, US
• Michael Oquist · Monticello, US
• Allen James Sabean · Falcon Heights, US
• Zachary Perkins · Maple Grove, US

Key dates

• Filing date: Sep 26, 2013
• Grant date: Mar 3, 2015
• Expiry date: Sep 26, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/20
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A method of servicing a target device having a matrix barcode comprises analyzing data from a scan of the matrix barcode on the target device to obtain device identification information encoded in the matrix barcode; obtaining secondary information related to the target device; associating the device identification information with the secondary information; and transmitting the device identification information and secondary information over a network to a back office system.