Method and system for document classification
US8977620B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Jun 22, 2012 |
| Grant date | Mar 10, 2015 |
| Priority date | — |
| Expiry date | Feb 21, 2033 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/355
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system of classifying documents is provided. The method includes receiving a plurality of documents from at least one user, wherein each document includes information relating to a customer support issue or sentiment and identifying at least one customer support issue or sentiment contained within each document. The method also includes classifying the documents satisfying a confidence threshold using a classifier, clustering the remainder of the plurality of documents into groups using a clustering engine, the clustering engine applying a word analysis, and outputting a frequency of each identified customer support issue or sentiment, the frequency based on the classifying or the clustering.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.