Collection and reporting of customer survey data

US8983972B2 · kind B2 · utility

Assignee

• SAP SE · DE

Inventors

• Sven Kriebel · Remchingen, DE
• Carsten Heuer · Schriesheim, DE

Key dates

• Filing date: Oct 1, 2012
• Grant date: Mar 17, 2015
• Expiry date: Apr 13, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0203
• WIPO field: Computer technology
• WIPO sector: Electrical engineering

Abstract

The embodiments may provide a system for managing survey data including a survey metadata handler configured to receive survey metadata for a survey type, and a survey result handler configured to receive one or more completed or partially completed surveys providing one or more answers to questions corresponding to the survey type, a calculating unit configured to calculate one or more weighted answers based on the question weights and the one or more answers, and a satisfaction score for each completed or partially completed survey based on the one or more weighted answers, a category determining unit configured to determine a satisfaction category for the survey type based on the satisfaction scores and satisfaction category information mapping satisfaction categories to satisfaction scores for the survey type, and a database configured to store the survey metadata, the survey results, and the satisfaction category information, as a layered data model.