System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services with closed loop transaction processing
US8995628B2 · kind B2 · utility
5Cited by
473References
32Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 6, 2012 |
| Grant date | Mar 31, 2015 |
| Priority date | — |
| Expiry date | Nov 27, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4936
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method and system for accomplishing closed-loop transaction processing in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice-based communication between a user and a first system is established and a report is transmitted to the user. The report might comprise information and at least one request for user input based on said information. In response to the report, the user can request a transaction based on said information. The requested transaction is completed automatically by connecting to a second system for processing.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.