Dynamically guided user reviews

US8996425B1 · kind B1 · utility

Assignee

• Audible, Inc. · US

Inventors

• Brian Johnson · Saltash, GB
• Edward J. Walloga · Wyckoff, US
• Aaron Payne Goldsmid · New York, US
• Laurent B. Vauthrin · New York, US
• Valerie Gong Bow Gee Lum · New York, US
• Scott R. Battaglia · Riverdale, US
• Douglas Vincent O'Dell, III · Montclair, US

Key dates

• Filing date: Feb 9, 2012
• Grant date: Mar 31, 2015
• Expiry date: Dec 21, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q30/0282
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and associated processes for guiding users to provide more useful reviews are described. These systems and processes can provide guided reviews in certain embodiments by presenting questions to a user in the form of an interview. The questions can be relevant to the item being reviewed, and as such, may be specifically and dynamically selected based on the particular item under consideration. Many other criteria may be used to select the types of questions presented to users, examples of which will be described below. Presenting review questions to users can have the effect of reducing or eliminating the “blank page” effect of having to write a review from scratch, with no guidance. Accordingly, review questions can potentially elicit more thorough and useful feedback than existing review systems in some embodiments.