Patent · US Active

Multiple-participant customer service conference

US9001180B2 · kind B2 · utility

6Cited by

0References

14Claims

0Family size

Assignee

Bank of America Corporation · US

Inventors

Matthew A. Calman · Charlotte, US
Elizabeth S. Votaw · Potomac, US
Alicia C. Jones · Fort Mill, US
Su Liu · Pittsburgh, US
Lynn I. STREJA · San Francisco, US
Nir Rachmel · Brookline, US
Wanwen Han · Jersey City, US
Rajat Agrawal · Sunnyvale, US
Cameron Jungeun Park-Hur · Castro Valley, US
James Robert Grimsley · Jacksonville, US

Key dates

Filing date	Oct 15, 2012
Grant date	Apr 7, 2015
Priority date	—
Expiry date	Jan 24, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04N21/4751
WIPO fieldAudio-visual technology
WIPO sectorElectrical engineering

Abstract

Embodiments of the invention are directed to systems, methods and computer program products for receiving input to initiate a video conference with a first participant from a user; initiating the video conference between the user and the first participant; receiving a request to add at least a second participant to the video conference from at least one of the user and the first participant, the request comprising credentials associated with the second participant; determining that the second participant is authorized to join the video conference based on the credentials; and connecting the second participant to the video conference.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.