Obtaining customer support for electronic system using first and second cameras
US9007465B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 30, 2013 |
| Grant date | Apr 14, 2015 |
| Priority date | — |
| Expiry date | Oct 24, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04N7/147
- WIPO fieldAudio-visual technology
- WIPO sectorElectrical engineering
Abstract
A customer support technique for an electronic system includes engaging in a video chat with a remote customer support device using a first camera of a computerized apparatus while simultaneously acquiring images of the electronic system using a second camera and sending the images to the customer support device. A user of the computerized apparatus can thus engage in a face-to-face video chat with a customer support agent operating the customer support device while the customer support agent simultaneously sees both images of the user and images of the electronic system or portion thereof to which the user is pointing the second camera. The disclosed technique thus provides a near-hands-on support experience from a remote customer support agent regardless of the customer support agent's physical location.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.