Resource saving while avoiding customer wait annoyance
US9013720B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Oct 4, 2011 |
| Grant date | Apr 21, 2015 |
| Priority date | — |
| Expiry date | Jan 31, 2032 |
Classification
- Technology area (CPC Y)Emerging Cross-Sectional Technologies
- CPC primaryY02D10/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Systems and methods receive user feedback during user interaction with at least one printing apparatus to record user annoyance measurements for one or more users into memory of at least one computerized device. The systems and methods automatically calculate one or more user annoyance curves for the users from the user annoyance measurements. The annoyance curves relate to one or more performance characteristics of the printing apparatus. The systems and methods automatically select a specific annoyance curve from the annoyance curves depending upon which of the users is utilizing the printing apparatus. The systems and methods automatically determine a performance characteristic level for the printing apparatus that will maintain user annoyance below a predetermined standard for each of the users using the specific annoyance curve for each user. The systems and methods automatically set components of the printing apparatus to operate so as to achieve the identified performance characteristic level.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.