Integrating smart social question and answers enabled for use with social networking tools

US9015162B2 · kind B2 · utility

Assignee

• International Business Machines Corporation · US

Inventors

• Chang Yan Chi · Beijing, CN
• Qinying Liao · Beijing, CN
• Lin Luo · Sugar Land, US
• Jeffrey W. Nichols · San Jose, US
• Ying-xin Pan · Beijing, CN
• Thomas Schaeck · Eppelheim, DE
• Michelle X. Zhou · Saratoga, US

Key dates

• Filing date: Jan 25, 2013
• Grant date: Apr 21, 2015
• Expiry date: Jun 29, 2033

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Embodiments include a program product and a method for providing responses to questions provided on a social media site. The method includes receiving, via a processor, a user question from a social networking site and decomposing and filtering the user question so that it can be further analyzed. The method also includes generating a list of most closely matched potential responders based on analysis of the user question and sending the most closely matched potential responders the user question. Upon receiving responses back from the most closest matched potential responders, these responses are aggregated by the processor in a final response format.