Patent · US Active

System and method for custom-fitting services to consumer requirements

US9020840B2 · kind B2 · utility

1Cited by

3References

12Claims

0Family size

Assignee

International Business Machines Corporation · US

Inventors

Rahul P. Akolkar · Austin, US
Thomas E. Chefalas · Somers, US
Jim A. Laredo · Katonah, US
Anca Sailer · Hawthorne, US
Frank A. Schaffa · Hartsdale, US
Alla Segal · Mount Kisco, US
Ignacio Silva-Lepe · Putnam Valley, US
Chang-Shing Perng · Goldens Bridge, US
Tao Tao · Nanjing, CN

Key dates

Filing date	Oct 19, 2012
Grant date	Apr 28, 2015
Priority date	—
Expiry date	Aug 9, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04L67/02
WIPO fieldComputer technology
WIPO sectorElectrical engineering

Abstract

Systems and methods for custom-fitting a service solution to consumer requirements are provided. A method for custom-fitting a service solution to consumer requirements, comprises acquiring a request for the service solution from a consumer via a conversational interface, and issuing a query to a service knowledge base to obtain a set of service knowledge representation items from the service knowledge base and analyzing each service knowledge representation item to determine whether a custom-fit service solution can be developed.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.