Patent · US Active

System to provide integrated on-line support

US9021041B2 · kind B2 · utility

2Cited by

6References

17Claims

0Family size

Assignee

NEXTPAT LIMITED · CN

Inventors

Mark S. Knighton · Los Angeles, US
Shane Arney · Richmond, US
Peter J. DeLaurentis · Burlingame, US
Todd C. Moyer · Los Angeles, US

Key dates

Filing date	Jun 29, 2006
Grant date	Apr 28, 2015
Priority date	—
Expiry date	May 11, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04L67/1095
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

An on-line support system providing a persistent chat system and a database of knowledge articles organized in a tree-based hierarchy. The on-line support system merges the utility of a communication system with a knowledge navigation system. Knowledge can be accumulated through text, voice and image communications by a user in a common environment, and these communications are preserved and organized for future reference.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.