System and method for integrating issue tracking systems
US9031856B2 · kind B2 · utility
1Cited by
5References
19Claims
0Family size
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Key dates
| Filing date | Jun 12, 2008 |
| Grant date | May 12, 2015 |
| Priority date | — |
| Expiry date | Apr 17, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/103
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Communication between a first issue tracking system and a second issue tracking system is provided. An integration platform is configured to translate an issue tracking ticket from a form recognizable by the first issue tracking system, which can be a component of a customer network, into a form recognizable by the second issue tracking system, which can be a component of a service provider network. A gateway server is provided to control communications between the integration platform and the issue tracking system of the service provider network.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.