Patent · US Active

Simulated communication

US9037977B1 · kind B1 · utility

10Cited by

7References

22Claims

0Family size

Assignee

Shoretel, Inc. · US

Inventors

Michael S. W. Tovino · Bend, US
Glen K. Okita · Sunnyvale, US
Meigy Tsai · San Jose, US
Florin Micle · San Jose, US

Key dates

Filing date	Mar 22, 2011
Grant date	May 19, 2015
Priority date	—
Expiry date	Dec 22, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/56
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system for simulated communication is described. A simulator module generates simulated communication information. A Graphical User Interface module (“GUI module”) generates graphical data based at least in part on the simulated communication information. The graphical data creates the appearance of an ongoing communication between a reserved agent and a third party user that is not yet occurring. The GUI module sends the graphical data to a display associated with the reserved agent device so that the display depicts a simulated communication.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.