Efficient utilization of IVR resources supplied to switching systems
US9060060B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Feb 5, 2003 |
| Grant date | Jun 16, 2015 |
| Priority date | — |
| Expiry date | Aug 1, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/40
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The invention relates to an interactive voice response (IVR) system supplying functions and resources to services encompassing interactive voice response or output of announcements and three methods for dealing with resource bottlenecks of the IVR system. The IVR system supplies a pool of resources to several switching systems. Virtual, individually assigned IVR systems are created from the perspective of the switching systems by allocating the control interfaces and user data interfaces of the IVR system in an exclusive, disjunctive manner to the switching systems. Resource bottlenecks can be prevented when several switching systems access the IVR system by rejecting jobs for which the required resources cannot be reserved or by aborting jobs creating too substantial delays during processing due to the wait for resources. The invention has the advantage of efficiently utilizing the resources supplied by the IVR system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.