System for queue and service management
US9064359B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Dec 7, 2007 |
| Grant date | Jun 23, 2015 |
| Priority date | — |
| Expiry date | Jul 2, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5238
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A system for service queue management is disclosed including a terminal controlled by the system having a processing platform to generate service queue information for a user, and a mechanism for the user to request or receive the service queue information. The processing platform preferably transmits promotions related to goods and services associated with the service queue information to a user. The mechanism for the user to request or receive service queue information may preferably include a user's mobile communications device or a manually-activated device located on the terminal. Service queue information may include a queue number, next queue number to be issued, estimated wait time for service, a predicted time of service, time of issuance of ticket, predicted queue-waiting time, marketing messages, instructions for use of said ticket dispenser, and average queue-waiting time.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.