Inbound telephony orchestrator for hangout-based contact center platform
US9071681B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 19, 2012 |
| Grant date | Jun 30, 2015 |
| Priority date | — |
| Expiry date | Dec 18, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M17/02
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method are provided for receiving inbound conventional calls and establishing real-time interconnectivity in a multimedia production environment. The system may include: a signaling unit; a contact center bell application, a particular reflector associated with a virtual hangout, and a contact center manager application. The system may further include a room manager application. The method may include: transmitting a call request to the integration unit, wherein call information corresponding to the call request is sent to the contact center manager; and connecting to the communications session, which corresponds to a virtual hangout identification received by the integration unit from the contact center manager based on the call information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.