Personal customer care agent

US9076146B2 · kind B2 · utility

Assignee

• AT&T Intellectual Property I, L.P. · US

Inventors

• Junlan Feng · Berkeley Heights, US
• Srinivas Bangalore · Morristown, US
• Michael Johnston · New York, US
• Taniya Mishra · New York, US

Key dates

• Filing date: Oct 15, 2010
• Grant date: Jul 7, 2015
• Expiry date: May 1, 2032

Classification

• Technology area (CPC H): Electricity
• CPC primary: H04L67/535
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Aggregating information includes configuring, by at least one processor, a user profile that indicates user preferences for aggregated information. The at least one processor monitors information sources including the World Wide Web, business websites of interest, and online social media, based on the user preferences. Data obtained from the information sources is presented, based on the monitoring, by the at least one processor, in accordance with a presentation format, as the aggregated information, based on the user preferences. The at least one processor triggers updating of the presented aggregated information based on a change to the data at least one of the information sources and a change to the user profile.