Automated banking machine that employs a virtual person for assisting customers

US9098961B1 · kind B1 · utility

Assignee

• Diebold Self-Service Systems, Division of Diebold, Incorporated · US

Inventors

• James Block · North Lawrence, US
• H Thomas Graef · Bolivar, US
• Paul D. Magee · North Canton, US
• Donald S. Nelson, Jr. · Akron, US
• James Meek · Canton, US
• Daniel S. McIntyre · Uniontown, US
• Mark DePietro · Canton, US
• Natarajan Ramachandran · Uniontown, US

Key dates

• Filing date: Dec 14, 2012
• Grant date: Aug 4, 2015
• Expiry date: Dec 14, 2032

Classification

• Technology area (CPC G): Physics
• CPC primary: G07F19/206
• WIPO field: Control
• WIPO sector: Instruments

Abstract

In an example embodiment, an automated banking machine that includes a computer, a camera, a display and an audio output device and is operative to cause visual outputs through the display and audio outputs through the audio output device, which correspond to a simulated person. The camera is in operative connection with the computer, and provides camera data to the computer. The computer is responsive at least in part to the camera data to cause eyes of the output simulated person to be directed toward the eyes of the machine user.