Patent · US Active

Routing communications based on history of previous communications

US9100475B2 · kind B2 · utility

0Cited by

4References

16Claims

0Family size

Assignee

Vonage Network, LLC · US

Inventors

Tzahi Efrati · Hoboken, US
Baruch Sterman · Beer Sheva, IL

Key dates

Filing date	May 17, 2013
Grant date	Aug 4, 2015
Priority date	—
Expiry date	Oct 3, 2033

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/551
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method and system for routing communications includes building a first user profile for a first user based on a history of communications associated with a first communication identifier to route inbound communications. The first communication identifier is associated with the first user and subsequently, the first communication identifier may be assigned to a second user. A second communication identifier is assigned to the first user such that a received inbound communication is directed towards the first communication identifier. The method routes the inbound communication based on an analysis of the first user profile of the first user.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.