Routing and analyzing business-to-business service requests
US9106516B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Apr 4, 2012 |
| Grant date | Aug 11, 2015 |
| Priority date | — |
| Expiry date | Jun 22, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/5074
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
In one embodiment, a central service request management system for managing service requests across a plurality of ticketing systems. The central service request management system includes translation logic for receiving service request messages from the plurality of ticketing systems and translating the service request messages to a standardized format, where each service request message is associated with a respective service request. Additionally, the central service request management system includes data storage logic for maintaining a status of service requests based on the translated service request messages. The central service request management system further includes routing logic for identifying one of the plurality of ticketing systems to transmit each translated service request message to based on the maintained status of the service request associated with the service request message, and for transmitting the translated service request message to the identified ticketing system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.