Method and apparatus for operating a frequently asked questions (FAQ)-based system
US9117194B2 · kind B2 · utility
3Cited by
7References
30Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Dec 6, 2011 |
| Grant date | Aug 25, 2015 |
| Priority date | — |
| Expiry date | Dec 6, 2031 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F16/35
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Typical frequently-asked question (FAQ) systems perform keyword searches on queries to a database of answers to deliver an answer to a user. The present invention searches a user generated query in a classifier trained to search a database of questions in a set of FAQs. The questions in the database correspond to answers. Upon finding a relevant question, the system returns the corresponding answer to the user. Searching the query against the questions generates more accurate results for the user.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.