Call center input/output agent utilization arbitration system
US9137370B2 · kind B2 · utility
4Cited by
59References
11Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 9, 2012 |
| Grant date | Sep 15, 2015 |
| Priority date | — |
| Expiry date | May 9, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M7/0024
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.