Mobile device remote control session activity pattern recognition
US9141509B2 · kind B2 · utility
3Cited by
22References
26Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Mar 15, 2013 |
| Grant date | Sep 22, 2015 |
| Priority date | — |
| Expiry date | Mar 22, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/3438
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
Disclosed is a method of updating Care knowledgebase for specific device models with identification of common device problem types and possible corrective actions for specific mobile device models based on the actions performed by the CSR remotely on the device or by the end user on the device during remote control session.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.