Enhancing information delivery to a called party
US9143884B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Nov 9, 2012 |
| Grant date | Sep 22, 2015 |
| Priority date | — |
| Expiry date | Aug 5, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04W4/60
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A facilitation and enhancement of interactions between a caller and a called party, such as a call center. The enhancement of interactions between a mobile device caller and a call center is by the communication of the mobile device caller's location and/or preferences to the call center. The communication can be in the form of a data structure stored on a computer-readable storage device, which may be transmitted from the mobile device caller to a call center controller. The data structure contains a caller identification entry, which allows the call center to match the data structure with a caller. In addition, a caller context entry associates additional data to the caller identification entry. The additional data includes at least one preference and/or location of the caller. Processor-based methods are disclosed to create, transmit, and/or utilize the data structure.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.