Methods and systems for categorizing a customer of a service as a churner of a non-churner
US9148521B2 · kind B2 · utility
2Cited by
2References
30Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jun 13, 2012 |
| Grant date | Sep 29, 2015 |
| Priority date | — |
| Expiry date | Jun 13, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M15/06
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
In one particular aspect a method for categorizing a user of a communication service as a churner or non-churner is provided. In some embodiments, the method includes obtaining call data for the user. Next, the call data is used to determine a value (v1) for a graph parameter for the user, the graph parameter being one of: (a) an out-degree parameter, (b) a Shapley Value parameter, (c) a proximity prestige parameter, and (d) closeness centrality parameter. Next, the determined value (v1) is used to determine a churn value (cv). The churn value (cv) is then used to categorize the user as a churner or a non-churner.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.