Service outage details in an error message
US9152487B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 30, 2011 |
| Grant date | Oct 6, 2015 |
| Priority date | — |
| Expiry date | Jan 12, 2032 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06F11/32
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
One or more techniques and/or systems are disclosed for providing a customized service error message to a user of a service. An error encountered during a user action related to the service may be compared to one or more identified service outages to determine if the error may be attributable to any of the service outages. If the error may be caused by one or more of the identified service outages, the customized service error message can be provided, where the customized service error message comprises information about one or more of the identified service outages that cover the error. The customized service error message may be displayed to the user so that the user knows that the error is server/service side (e.g., as opposed to an issue on the user's local device), a timeframe within which the error is expected to be resolved, etc.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.