Methods and systems for generating an interactive communication session with a live consultant
US9152991B2 · kind B2 · utility
Assignee
Inventor
Key dates
| Filing date | Jan 6, 2014 |
| Grant date | Oct 6, 2015 |
| Priority date | — |
| Expiry date | Jan 6, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0613
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Methods and systems for generating an interactive communication session with a live consultant that comprises: receiving a request to communicate with a live consultant concerning at least one item for purchase. In response to the request, an interactive communication session is generated between the live consultant and a customer. The interactive communication session transmits live video images of the live consultant and the at least item to the remote device. Live video images of a customer are transmitted and received. At least one test is applied on the at least one item. The results generated by the at least one a test is transmitted.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.