Sentiment based dynamic network management services
US9154384B2 · kind B2 · utility
0Cited by
13References
18Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Jan 20, 2012 |
| Grant date | Oct 6, 2015 |
| Priority date | — |
| Expiry date | Jul 17, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L41/509
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
In one embodiment, a method includes receiving data for a customer, the data associated with a customer network, calculating at a network device, a sentiment for the customer based on the data, and modifying network management services for the customer based on the sentiment. An apparatus for sentiment based dynamic network management services is also disclosed.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.