System and method for abstract communication

US9159053B2 · kind B2 · utility

Assignee

• PATH · US

Inventors

• Stuart J. Levinson · Boston, US
• Riley W. Crane · San Francisco, US
• Sean Johnson · Chapel Hill, US
• Brian F. Buschmann · Fiesole, IT
• James M. Byrum · San Francisco, US
• Jack Moffitt · Albuquerque, US
• Santhosh Balasubramanian · Pasadena, US

Key dates

• Filing date: Jul 25, 2012
• Grant date: Oct 13, 2015
• Expiry date: Mar 13, 2034

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q10/10
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

Systems and methods for providing communication between a user and at least one entity are disclosed. In one example, the method comprises receiving an entity selection input of the at least one entity, and a message from the user to the at least one entity, analyzing the selection input and the message to determine entity information and inquiry information associated with the message and the selection input, determining least one communication channel based on the entity information and the inquiry information, obtaining a response to the message via the at least one communication channel from the at least one entity, and transmitting the response to the user.